This Privacy Policy (“Policy”) sets out how Synn Trading (SA0579768-M), operating as Synn Store (“we”, “our”, “us”), collects, uses, stores, and protects personal data in compliance with the Personal Data Protection Act 2010 (PDPA) and applicable Malaysian law.

By accessing or using https://synnmlbb.com/, you consent to the practices described herein.

2.1 We collect only the data necessary to process transactions and provide customer support, including:

• Game-related identifiers (User ID, server, region);

• Transaction details (Order ID, product type, payment method);

• Contact information (phone number, email address);

• Technical data (IP address, device information).

• 3.1 Your personal data is used for the following purposes:

  • To process and fulfill orders;

  • To issue invoices and receipts;

  • To contact you regarding order errors or delivery issues;

  • To send promotional updates (subject to your right to unsubscribe);

  • To enhance website security and fraud prevention;

  • To comply with legal and regulatory obligations.

  3.2 Customers may opt out of promotional communications at any time via the unsubscribe link provided in each message.

4.1 We collect and process IP addresses to:

• Strengthen fraud detection and payment security;

• Detect region for multi-currency support;

• Prevent malicious activity and enhance system integrity.

• 5.1 Access to personal data is restricted to authorized personnel within our Technology Department and designated administrators. 5.2 Data necessary for order fulfillment (e.g., User ID, region) may be transmitted to affiliate partners connected to game publishers. 5.3 These partners operate under their own privacy policies, which are outside our control. 5.4 We will not disclose personal data to third parties except:

  • Where required by law or regulatory authorities;

  • For fraud prevention and AMLA compliance;

  • With your explicit consent.

6.1 We implement reasonable technical and organizational measures to safeguard personal data against unauthorized access, disclosure, alteration, or destruction.

6.2 Personal data is retained only for as long as necessary to fulfill the purposes stated in this Policy or as required by law.

7.1 In accordance with the PDPA, you have the right to:

• Access your personal data;

• Request correction of inaccurate data;

• Withdraw consent to processing (subject to contractual and legal limitations).

  7.2 Requests may be submitted via our customer support channels.

8.1 Synn Store employs real-time monitoring systems to:

• Track order status and delivery;

• Detect and prevent fraudulent activity;

• Ensure uptime and operational integrity.

9.1 For privacy-related inquiries or data concerns, you may contact us via WhatsApp at +60 11-3955 3146.

9.2 We aim to respond within 24 hours and resolve issues transparently and fairly.

10.1 This Policy may be updated periodically to reflect changes in law, technology, or operational practices.

10.2 The latest version will be published on our website and shall take effect immediately upon posting.

10.3 Continued use of Synn Store constitutes acceptance of the updated Policy.

11.1 This Policy is governed by and construed in accordance with the laws of Malaysia.

11.2 Any disputes shall be resolved under the jurisdiction of the Malaysian courts.